Shipping Policy

Last updated: 7 September 2026

Lighting Alfresco is operated by Skill Launch Labs Pty Ltd (ABN 97 687 286 924). We deliver residential lighting products to customers throughout Australia and New Zealand.

1. Where we deliver

We currently deliver to valid residential and business street addresses in Australia and New Zealand.

We do not currently deliver to PO Boxes, Parcel Lockers, military addresses or other restricted locations. Some remote locations may also be unavailable. If we cannot deliver to your address, we will contact you promptly and provide a full refund for the affected order.

2. Shipping cost

Standard shipping is free on all orders to Australia and New Zealand, with no minimum purchase.

3. Processing and delivery estimates

Orders are processed Monday to Friday, excluding New South Wales public holidays.

• Order cutoff: 5:00 PM Sydney time (AEST or AEDT, as applicable)
• Processing time: 2–3 business days
• Transit time after dispatch: 7–12 business days
• Estimated total delivery time: 9–15 business days from the first business day after the order is placed

Orders placed after the cutoff, on weekends or on public holidays begin processing on the next business day. These timeframes are estimates, not guarantees. Remote-area delivery, peak periods, customs processing, severe weather, carrier disruption and other events outside our reasonable control may cause delays.

4. Fulfilment and split shipments

Lighting Alfresco works with fulfilment partners, including partners located in China. Products may therefore be dispatched directly from an international fulfilment location. If an order contains multiple products, they may arrive in separate packages and at different times. You will not be charged additional shipping fees for split shipments.

5. Duties, taxes and customs clearance

Shipments are sent on a delivered-duty-paid (DDP) basis. Applicable import duties, import taxes and ordinary customs-clearance charges are included in the price paid at checkout. Customers should not be asked to pay these charges separately when an order is delivered.

If a carrier or customs authority unexpectedly asks you to pay an import charge, do not pay it before contacting us at info@lightingalfresco.com. We will investigate the charge and provide instructions.

6. Tracking

When your order is dispatched, we will send a shipping confirmation to the email address supplied at checkout. Tracking may take several business days to show its first carrier scan, particularly where a parcel transfers between international and local carriers.

7. Address changes and customer responsibilities

Please provide a complete and accurate delivery address, telephone number and email address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee an address change once an order has entered processing or been dispatched.

If a parcel is returned because the address was incorrect or incomplete, delivery was refused, or reasonable delivery attempts were unsuccessful, we will contact you. Reasonable redelivery costs may apply unless the failed delivery was caused by us or the carrier.

8. Delayed, lost, damaged or incorrect deliveries

If tracking has not updated for an unusual period, your order has not arrived within the estimated timeframe, or your parcel arrives damaged or incorrect, contact us promptly. Please include your order number and, for damage or an incorrect product, clear photographs of the parcel, shipping label and product where reasonably possible.

We will investigate with the carrier or fulfilment partner and provide an appropriate remedy. Your rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993 where applicable, and other applicable consumer laws are not limited by this policy.

9. Returns

For information about returns, faulty products and refunds, please read our Returns & Refunds Policy. Do not send a product to our registered business address or to the address shown on the original parcel unless our support team has instructed you to do so.

10. Contact us

Store: Lighting Alfresco
Operator: Skill Launch Labs Pty Ltd
ABN: 97 687 286 924
Business address: 21 Young St, Parramatta NSW 2150, Australia
Email: info@lightingalfresco.com
Phone: +61 2 5701 3024

Customer support is available Monday to Friday, 9:00 AM–5:00 PM Sydney time (AEST or AEDT, as applicable), excluding New South Wales public holidays. We aim to respond within one business day.