Returns & Refunds Policy

Last updated: 7 September 2026

Lighting Alfresco is operated by Skill Launch Labs Pty Ltd (ABN 97 687 286 924). This policy explains our change-of-mind returns process and the remedies available when a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law and, for eligible New Zealand customers, the Consumer Guarantees Act 1993.

1. Change-of-mind returns

You may request a change-of-mind return within 30 calendar days after receiving your product.

To qualify, the product must be:

• unused, uninstalled, unassembled and in resalable condition;
• returned with all components, accessories, manuals and tags;
• in its original packaging; and
• accompanied by your order number or other proof of purchase.

Products made or ordered to a customer's specifications cannot be returned for change of mind. This exception does not affect rights relating to faulty, unsafe, misdescribed or otherwise non-compliant products.

2. Starting a return

Email info@lightingalfresco.com before sending anything back. Include your order number, the product you wish to return and the reason for the return.

Once the return is approved, we will provide the correct return address and instructions. Because our products may be fulfilled by different partners, the return address may differ from the sender's address on the parcel.

Do not send returns to our registered business address or to the address on the original parcel unless our support team specifically instructs you to do so. Returns sent without approval, or to an unauthorised address, may be delayed or may not reach the correct facility.

3. Return shipping costs

• Change of mind: You are responsible for return postage and for the product until it reaches the authorised return facility. We recommend using a tracked service. We do not charge a restocking fee.
• Faulty, damaged, incorrect or non-compliant product: Lighting Alfresco will cover reasonable return costs where a return is required and the product is confirmed, or reasonably appears, to be faulty, damaged, incorrect, unsafe, misdescribed or otherwise subject to a remedy under applicable law. We may provide a prepaid label or reimburse reasonable postage costs.

4. Faulty, damaged or incorrect products

Inspect your order as soon as reasonably possible after delivery. If a product is damaged, incorrect, missing components or appears faulty, contact us promptly at info@lightingalfresco.com. Include your order number and clear photographs or video where reasonably possible so we can assess the issue quickly.

For a minor problem, we may provide a repair, replacement or another remedy within a reasonable time. For a major failure under the Australian Consumer Law, you may be entitled to choose a refund or replacement. Equivalent remedies may apply under New Zealand law. We will not require you to pursue the manufacturer or supplier instead of contacting us.

Installation by an appropriately licensed electrician may be required for certain lighting products. An installation issue caused by incorrect, unauthorised or unsafe installation is not a product fault. This does not limit your rights where the product itself is faulty or where the installation requirements were not properly disclosed.

5. Exchanges

For change-of-mind returns, the quickest way to obtain another product is to return the original product and place a separate order after the return is approved. If we send a replacement as a remedy for a faulty, damaged or incorrect product, we will arrange this with you directly.

6. Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate the request, but cannot guarantee cancellation after an order has entered processing or been dispatched. If the order has already shipped, you may request a return after delivery under this policy.

7. Inspection and refunds

We will notify you after the returned product is received and inspected. If the return is approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

For an approved change-of-mind return, the refund covers the price paid for the returned product. Standard outbound shipping was provided free of charge. Express, special-service or other non-standard delivery charges, if separately purchased, are not refundable unless required by law.

If more than 15 business days have passed since we confirmed that a refund was issued, contact info@lightingalfresco.com.

8. Contact us

Store: Lighting Alfresco
Operator: Skill Launch Labs Pty Ltd
ABN: 97 687 286 924
Business address: 21 Young St, Parramatta NSW 2150, Australia
Email: info@lightingalfresco.com
Phone: +61 2 5701 3024

Customer support is available Monday to Friday, 9:00 AM–5:00 PM Sydney time (AEST or AEDT, as applicable), excluding New South Wales public holidays. We aim to respond within one business day.