Payment Policy

Last updated: 7 September 2026

Lighting Alfresco is operated by Skill Launch Labs Pty Ltd (ABN 97 687 286 924). This policy explains the currencies, payment methods and payment process used on lightingalfresco.com.

1. Currencies

• Customers shopping from Australia are shown prices and charged in Australian dollars (AUD).
• Customers shopping from New Zealand are shown prices and charged in New Zealand dollars (NZD) through Shopify Markets.

The currency and final amount payable are displayed at checkout before an order is submitted. If your card or payment account uses another currency, your payment provider may apply its own conversion rate or foreign transaction fee. Those provider charges are outside our control.

2. Accepted payment methods

Subject to availability at checkout, we accept:

• American Express
• Apple Pay
• Google Pay
• Mastercard
• Shop Pay
• UnionPay
• Visa

Only the payment methods displayed during checkout are available for a particular order, device or location.

3. Prices, taxes and shipping

Product prices, discounts and the complete order total are displayed before you place an order. Applicable taxes that we are required to collect are included in or clearly displayed as part of the checkout total.

Standard shipping to Australia and New Zealand is free. Orders are shipped on a delivered-duty-paid (DDP) basis, so applicable import duties, import taxes and ordinary customs-clearance charges are included and should not be collected separately at delivery. See our Shipping Policy for details.

4. Payment authorisation and order acceptance

When you place an order, your payment method may be authorised or charged through Shopify's secure checkout and the relevant payment provider. An order confirmation acknowledges that we received your order; it does not prevent us from cancelling and refunding an order if a product is unavailable, the price was clearly erroneous, the payment cannot be verified, or we reasonably suspect fraud or unauthorised use.

If we cancel an order after payment has been taken, we will issue a full refund to the original payment method.

5. Payment security

Our store is hosted by Shopify and checkout information is transmitted using encrypted HTTPS connections. Payments are processed by Shopify and the payment providers made available at checkout. Lighting Alfresco does not receive or store your complete payment-card number. Payment providers process your information under their own terms and privacy notices.

No method of transmission or storage is completely secure. Please contact us promptly if you believe an unauthorised transaction involving our store has occurred, and notify your bank or payment provider where appropriate.

6. Failed or declined payments

A payment may be declined by your bank or payment provider for reasons outside our control. Check that your billing details are correct or contact the provider. We will not dispatch an order until payment has been successfully authorised.

7. Refunds

Approved refunds are returned to the original payment method. Timing depends on our Returns & Refunds Policy and on your bank or payment provider.

8. Contact us

Store: Lighting Alfresco
Operator: Skill Launch Labs Pty Ltd
ABN: 97 687 286 924
Business address: 21 Young St, Parramatta NSW 2150, Australia
Email: info@lightingalfresco.com
Phone: +61 2 5701 3024

Customer support is available Monday to Friday, 9:00 AM–5:00 PM Sydney time (AEST or AEDT, as applicable), excluding New South Wales public holidays. We aim to respond within one business day.