How to track your order

When your order leaves us we send a shipping confirmation to the email address you used at checkout. That email contains your tracking number and a link to the carrier.

If you cannot find it, check your junk or promotions folder first. It is the most common reason people think it has not arrived.

When tracking updates

Tracking can take a few business days to show its first scan, particularly where a parcel hands over between an international and a local carrier. A number that shows nothing yet usually means it has been created but not scanned, not that something is wrong.

As a guide, allow 2 to 3 business days for us to pack your order and 7 to 12 business days in transit, so around 9 to 15 business days in total.

Orders with more than one item

Orders containing several products may arrive in separate parcels at different times, each with its own tracking. You are never charged extra for that.

Still cannot find it

Email info@lightingalfresco.com or call +61 2 5701 3024 with your order number and we will chase it up with the carrier for you. You can also reach us through our contact page.

Our details

Store name: Lighting Alfresco
Company name: Skill Launch Labs Pty Ltd
ABN: 97 687 286 924
Company address: 21 Young Street, Parramatta, New South Wales, 2150, Australia
Email: info@lightingalfresco.com
Phone: +61 2 5701 3024

Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm Sydney time. We aim to respond to your inquiries within 24 hours.