Shipping

Where do you ship?

Australia wide and to New Zealand, to any valid residential or business street address. We cannot deliver to PO Boxes, parcel lockers or military addresses, and a few remote spots are out of reach. If we cannot get to your address we will tell you promptly and refund the order in full.

How much is shipping?

Free on every order to Australia and New Zealand. No minimum spend and no surcharge at checkout.

How long will it take?

Orders are processed Monday to Friday, with a 5:00 PM Sydney time cutoff. Processing takes 2 to 3 business days and transit is usually 7 to 12 business days after dispatch, so 9 to 15 business days all up. Those are estimates rather than promises. Peak periods, remote areas and weather can stretch them out.

Can I track it?

Yes. We email a shipping confirmation when your order goes out. Tracking can take a few business days to show its first scan, especially where a parcel hands over between carriers.

Will my order arrive in one parcel?

Not always. We work with several fulfilment partners, so an order with a few products in it may arrive in separate parcels at different times. You are never charged extra for that.

Do I pay import duties?

No. Orders ship delivered duty paid, so import duties, import taxes and normal customs clearance charges are already in the price you paid. If a carrier ever asks you to pay an import charge, do not pay it. Email us first and we will sort it out.

The products

What does IP65 mean?

It is a two digit rating and each digit means something different. The 6 is the dust rating, which means fully sealed and nothing gets in. The 5 is the water rating, which means jets of water from any direction are fine. In practice that covers rain, wind driven spray and a hose while you are washing down the deck.

What it does not cover is sitting underwater. IP65 is not a pond or pool rating. Check the individual product specifications for any listed IP rating; this explanation applies only to products listed as IP65.

Do I need an electrician?

For hardwired fittings, yes. Where the law or the product instructions require it, installation, alteration, repair and removal must be done by a licensed electrician. Solar and plug in products are a different story and are usually a do it yourself job.

How do I know what size to get?

Every product page lists size, wattage, light colour and mounting type. If you are still not sure, tell us what you are lighting and we will help you choose.

Returns and payment

Can I send it back?

Yes. You can request a change-of-mind return within 30 calendar days of delivery. For a change of mind the light needs to be unused, uninstalled and back in its original packaging with everything that came with it. Email us before you send anything, because the return address depends on which partner fulfilled your order and it is often not the address on the parcel.

What if it arrives damaged or faulty?

Get in touch as soon as you can with your order number and a photo or two. We will cover reasonable return costs and sort a repair, replacement or refund. Your rights under the Australian Consumer Law, and the Consumer Guarantees Act if you are in New Zealand, are not limited by anything on this page.

How can I pay?

Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay and UnionPay all work at checkout. Australian customers are charged in AUD and New Zealand customers in NZD.

Can I change or cancel an order?

Contact us as soon as possible and we will try. Once an order has entered processing or been dispatched we cannot guarantee it, but you can still return it after it arrives.

Still stuck?

Email info@lightingalfresco.com or call +61 2 5701 3024, Monday to Friday, 9:00 AM to 5:00 PM Sydney time. We aim to reply within one business day. Include your order number if it is about an order you have already placed.

Our full Shipping Policy, Returns & Refunds Policy, Privacy Policy and Terms of Service have the complete detail.